Return Product
How returns work
If the product doesn’t suit you, doesn’t match your expectations, or you simply changed your mind, you can return it within 14 days. We’ll guide you through the entire process step by step — clearly, simply, and without unnecessary bureaucracy.
Steps to return a product
- Write to us first
Send an email to info@plasticwargaming.com with your order number and the subject “RETURN”. We’ll send you exact instructions so you don’t send anything unnecessarily.
- Download the form
Fill it out and include it in the package.
Download form - Pack the product safely
Ideally in the original packaging. Include the invoice and the form. The package should survive the trip without damage.
- Send the package
You’ll find the address in the form. Once the package arrives, we refund your money within 14 days — fairly and without delays.
Tips for fast processing
- Take photos of the package and contents
This helps in case of damage or complications.
- Send a trackable shipment
So we know where the package is.
- Fill out the form carefully
The more accurate the information, the faster the processing.
- Check the contents
All product parts + invoice = smooth process.
Frequently asked questions
- How long do I have to return the product?
14 days from delivery.
- Can I return a product without the original packaging?
Yes, but the value may be reduced — we want to be fair.
- Who pays the shipping?
The customer. Once the package arrives, we refund the money quickly and without complications.
- Can I return multiple items at once?
Yes — list each one in the form.
- What if the product arrives damaged?
Write to us immediately. Petr from the store handles claims directly with suppliers.
What to watch out for
- Do not send the product without the form — the form is key to fast processing. Without it, the whole process takes longer.
- Do not use damaged packaging — the package must survive the trip safely.
- Include the invoice and all parts of the product.
- Keep the proof of shipment.
- Check the return address — the return address is different from the billing address. You’ll find it in the form.
Contact the e‑shop
