Return Product

Was it not love at first sight? No worries, we can still make it work!

Didn't fall in love with the product? Don't worry, returns are quick, hassle-free, and end well.

Just let us know, and we’ll guide you through every step – from the form to the refund. Let's see how it works!


 

 

 

Steps to Return a Product
  • Contact us first!

    Send an email to info@wargamming.com with your order number and subject "RETURN". We'll send you all instructions – saving you unnecessary shipping without prior agreement.

  • Download the form

    Fill it out and include it in the package – no bureaucracy, everything clear and simple.

    Download Return Form
  • Pack with care

    Carefully pack the product (preferably in its original packaging), include the invoice and completed form. Safely, so it travels without damage 😄.

  • Send the package

    Ship the package to our address (provided in the form). Once received, we’ll refund your money within 14 days – fast and fair.

Tips for Fast Processing
  • Take photos of the package and contents

    Some photos of the package and product will help solve any issues quickly. No need to be a pro – a few snapshots are enough!

  • Use a trackable shipment

    So we know where the package is and nothing gets lost. Peace of mind for you and us.

  • Fill out the form carefully

    The more accurately and completely you fill out the form, the faster and smoother the return or complaint process.

  • Check the package

    Ensure the package includes all product parts and the invoice. This helps prevent unnecessary complications.

  • Bonus tip:

    Photos and videos can be reduced in size or sent as a link (Google Drive, Dropbox). Faster and easier for everyone!

Tip: Ready package = faster return and stress-free 😄

Frequently Asked Questions
  • How long do I have to return a product?

    Up to 14 days from delivery – plenty of time to see if the product suits you.

  • Can I return a product without packaging?

    Ideally, return the complete packaging. If missing, the refund may be reduced – we aim to be fair 😊.

  • Who pays for shipping?

    The customer covers shipping costs. Once we receive the package, we’ll refund your money quickly and hassle-free.

  • Can I return multiple items at once?

    Yes! Fill out the form for each product to make everything clear and fast.

  • Can I return a gift?

    Sure, as long as it’s complete and unused – so the recipient doesn’t stay sad.

  • What if the product arrives damaged?

    Contact us immediately! We’ll send instructions and a complaint form – everything will be solved stress-free.

Tip: Clear information = faster processing and fewer worries 😄

Things to Watch Out For
  • Do not send products without the form

    The form is key for fast processing. Without it, it will take longer.

  • Do not use damaged packaging

    We want the package to travel safely. Old torn packaging can cause problems.

  • Include invoice and all product parts

    Every piece and invoice help quickly process the return without delays.

  • Check the product and package

    Ensure the product is complete and in good condition. A ready package = smooth return.

  • Keep the shipping receipt

    The tracking number is our insurance if the package gets lost.

  • Check the address

    Make sure the package arrives where it should – not to a neighbor 😊.

Tip: Well-prepared package = smooth and fast return 😄

 

 

 

Need help or have questions? We’re here for you!

Contact Us

Dear customers,

 

Welcome to the new PlasticWargaming.com website! The website is still in the preparatory phase of launch!

 

We are preparing a new website for you, which will be full of all kinds of figures and accessories for Warhammer, Pokemon, card and board games, and much more! The official launch will take place in December this year.

 

We are also preparing a brick-and-mortar store, which will be available during December (the exact date will be determined later) at Anenská 7 Brno. It will not only be a store, but also a place where you can play Warhammer, other board games, and card games, or just sit down and enjoy something good from our menu.

 

We look forward to seeing you and working with you!

 

The PlasticWargaming.com team