Return Product

Product returns

Returns without unnecessary stress

Sometimes a product simply is not the right fit — and that is perfectly fine. We will guide you through the entire process clearly and step by step.

If a product does not suit you, is not what you expected or you have simply changed your mind, you can return it within 14 days. Contact us first and we will send you precise instructions.

Start a return Download the form

Return period14 daysFrom delivery of your order

First stepContact usBefore sending the parcel

RefundWithin 14 daysAfter the parcel is received and processed

A simple process

How returns work

Four clear steps that provide us with all the information we need and help us process your return as quickly as possible.

Contact us first

Email order@plasticwargaming.com. Include your order number and use “PRODUCT RETURN” as the subject. We will send you precise instructions.

Complete the form

Download the form, complete it carefully and include it with the returned products.

Download the form

Pack the products securely

Use the original packaging if possible. Include the invoice, completed form and all parts of the product. The parcel must be able to withstand shipping safely.

Send the parcel

You will find the return address on the form. We recommend using a tracked shipping service and keeping your proof of postage.

Downloadable document

Contract withdrawal form

Include the completed form inside the parcel. Accurate and complete information will help us process your return without unnecessary delays.

Download the form

For a smooth process

Tips for faster processing

A few small details that can make the entire process significantly faster.

Photograph the parcel and its contents

Photographs can help if the parcel is damaged during shipping or another complication occurs.

Use a tracked shipping service

You will be able to see where the parcel is and have proof of its delivery.

Complete the form carefully

The more accurate the information, the faster we can process your return.

Check the contents of the parcel

Include every part of the product, the invoice and the fully completed form.

Frequently asked questions

What customers need to know

How long do I have to return a product?

You can return a product within 14 days of delivery.

Can I return a product without its original packaging?

Yes, but in some cases the value of the returned product may be reduced.

Who pays the return shipping costs?

The customer is responsible for the cost of shipping the returned products.

Can I return several products at once?

Yes. List every returned item on the form.

What if the product arrived damaged?

Contact us as soon as possible and include photographs of both the damaged product and its packaging. We will help you resolve the situation.

Important notice

Things to watch out for

The most common issues that can cause unnecessary delays when processing a return.

Do not send products without the form. The form is essential for matching the parcel to your return quickly.
Do not use damaged shipping packaging. The parcel must be able to withstand the journey safely.
Include the invoice and every part of the product.
Keep your proof of postage and tracking number.
Check the return address. It is different from the billing address and can be found on the form.