These general terms and conditions (“Terms”) of plasticwargaming s.r.o., with its registered office at Nové sady 988/2, Brno 602 00, Company ID No. 23814519, VAT ID No. CZ23814519, registered in the Commercial Register under File No. C 147260 maintained by the Regional Court in Brno, store at Anenská 7/7, Brno 602 00, e-mail info@plasticwargaming.com, telephone number +420 737 836 326 (“We” or the “Seller”) govern, in accordance with Section 1751(1) of Act No. 89/2012 Coll., the Civil Code, as amended (“Civil Code”), the mutual rights and obligations of you, as buyers, and us, as sellers, arising in connection with or on the basis of a purchase agreement (“Agreement”) concluded through the e-shop on the website www.plasticwargaming.com.

The Seller offers a wide range of products from the world of Warhammer and other fantasy games in its e-shop – from miniatures and gaming accessories to paints, brushes, and modelling equipment.

All information on the processing of your personal data is contained in the personal data processing policy.

The provisions of these Terms form an integral part of the Agreement. The Agreement and the Terms are drawn up in the Czech language. We may unilaterally amend or supplement the wording of the Terms. This provision does not affect rights and obligations arising during the validity of the previous wording of the Terms.

As you certainly know, we communicate primarily remotely. Therefore, our Agreement is also concluded using means of distance communication that allow us to reach an agreement without our and your simultaneous physical presence, and the Agreement is thus concluded in a distance manner within the e-shop environment, through the website interface (“e-shop web interface”).

If any part of the Terms conflicts with what we have jointly approved within the process of your purchase on our e-shop, that specific agreement shall prevail over the Terms.

Legal relations established by a purchase agreement concluded between the Seller and the Buyer are governed by Czech law, in particular by Act No. 89/2012 Coll., the Civil Code, as amended.

If the Buyer is a consumer, the relevant provisions of the Civil Code on consumer protection shall also apply to legal relations established by the purchase agreement (within the meaning of Section 419 of the Civil Code, a consumer is any person who, outside the scope of his or her business activity or outside the scope of the independent exercise of his or her profession, concludes an agreement with an entrepreneur or otherwise deals with him or her).

The Terms and Conditions do not apply to cases where the person intending to purchase goods from the Seller is a legal entity or a person acting when ordering goods within the scope of his or her business activity or within the scope of the independent exercise of his or her profession.

I. CERTAIN DEFINITIONS

1. Price means the financial amount you will pay for the Goods;

2. Delivery Price means the financial amount you will pay for delivery of the Goods, including the cost of packaging;

3. Total Price means the sum of the Price and the Delivery Price;

4. VAT means value added tax under applicable legal regulations;

5. Invoice means a tax document issued in accordance with the Value Added Tax Act for the Total Price;

6. Order means your irrevocable proposal to conclude an Agreement for the purchase of Goods with Us;

7. User Account means an account set up on the basis of the information provided by you, enabling storage of entered data and keeping the history of ordered Goods and concluded Agreements;

8. You means the person purchasing on our e-shop, referred to by legal regulations as the Buyer;

9. Goods means everything you can purchase on the e-shop.

II. GENERAL PROVISIONS AND INFORMATION

1. The purchase of Goods is possible only through the e-shop web interface.

2. When purchasing Goods, it is your obligation to provide Us with all information correctly and truthfully. We will therefore consider the information you provided to Us when ordering Goods to be correct and truthful.

III. CONCLUSION OF THE AGREEMENT

1. The Agreement may be concluded with Us only in the Czech language.

2. The Agreement is concluded remotely through the e-shop, while the costs of using means of distance communication are borne by you. However, these costs do not differ from the basic rate you pay for using these means (in particular for internet access), therefore you should not expect any additional costs charged by Us beyond the Total Price. By submitting the Order, you agree that we use means of distance communication.

3. In order for us to conclude the Agreement, it is necessary for you to create an Order proposal on the e-shop. This proposal must contain the following information:
a) information about the Goods being purchased (on the e-shop, you mark the Goods you are interested in purchasing by the “Add to cart” button);
b) information about the Price, Delivery Price, method of payment of the Total Price and the required method of delivery of the Goods; this information will be entered when creating the Order proposal within the user environment, while information about the Price, Delivery Price and Total Price will be stated automatically based on the Goods and method of delivery selected by you;
c) your identification and contact details for us to be able to deliver the Goods, in particular your first name, surname, delivery address, telephone number and e-mail address;
d) in the case of an Agreement under which we will supply Goods to you regularly and repeatedly, also information on how long we will supply the Goods to you.

4. While creating the Order proposal, you have the option, until the moment of its submission, to change, check and correct errors arising when entering data. After performing the check by pressing the “Order with obligation to pay” button, you submit the Order. Before pressing the button, however, you must still confirm that you have become acquainted with and agree to these Terms, otherwise it will not be possible to create the Order. A checkbox serves for the confirmation and agreement. After pressing the “Order with obligation to pay” button, all completed information will be sent directly to Us.

5. We will confirm your Order to you as soon as possible after it has been delivered to Us, by a message sent to the e-mail address specified in the Order. The confirmation will include a summary of the Order and these Terms. By our confirmation of the Order, the Agreement between Us and You is concluded. The Terms effective as of the date of the Order form an integral part of the Agreement.

6. The concluded Agreement is archived by the Seller in electronic form and is not publicly accessible. It may be provided to the Buyer upon request.

7. There may also be cases where we will not be able to confirm your Order. These are in particular situations where the Goods are unavailable or cases where you order a greater number of pieces of Goods than is permitted by us. However, we will always provide you in advance within the e-shop with information on the maximum number of Goods, so it should not be surprising to you. If any reason occurs for which we cannot confirm the Order, we will contact you and send you an offer to conclude the Agreement in an amended form compared to the Order. In such a case, the Agreement is concluded at the moment you confirm our offer.

8. If an obviously incorrect Price is stated within the e-shop or in the Order proposal as a result of a technical error, system error or obvious mistake, we are not obliged to deliver the Goods to you at such a price even if you have received confirmation of the Order and the Agreement has been concluded. In such a situation, we will contact you without undue delay and send you an offer to conclude a new Agreement in an amended form compared to the Order. The new Agreement is concluded at the moment you confirm our offer.

9. If the Agreement is concluded, you incur an obligation to pay the Total Price.

10. If you have a User Account, you may place an Order through it. Even in such a case, however, you are obliged to check the correctness, truthfulness and completeness of the pre-filled data. However, the method of creating the Order is identical as in the case of a buyer without a User Account, with the advantage that your identification data does not need to be entered repeatedly.

11. In some cases, we allow you to use a discount for the purchase of Goods. In order for the discount to be granted, you must fill in the discount details in the designated field within the Order proposal. If you do so, the Goods will be provided to you with the discount.

12. Among other things, the Seller reserves the right to refuse to confirm the order or part of it before the purchase agreement is concluded in cases where the Goods are no longer manufactured or supplied or where the selling price at which the Seller purchases the Goods from its supplier has changed significantly. If the Buyer has already paid part or all of the purchase price, this amount will be transferred back to his/her account or address. In this case, therefore, the purchase agreement will not be concluded.

IV. USER ACCOUNT

1. Based on your registration within the e-shop, you may access your User Account.

2. When registering a User Account, you are obliged to enter all data correctly and truthfully and to update them in the event of any change.

3. Access to the User Account is secured by a username and password. In relation to these access details, you are obliged to maintain confidentiality and not disclose these details to anyone. In the event of their misuse, we bear no responsibility for it.

4. The User Account is personal, and you are therefore not entitled to allow third parties to use it.

5. We may cancel your User Account, in particular if you do not use it for more than 3 years, or if you breach your obligations under the Agreement.

6. The User Account may not be available continuously, in particular with regard to the necessary maintenance of hardware and software equipment.

V. PRICING AND PAYMENT TERMS, RETENTION OF TITLE

1. The Price is always stated within the e-shop, in the Order proposal and, of course, in the Agreement. In the event of a discrepancy between the Price stated for the Goods within the e-shop and the Price stated in the Order proposal, the Price stated in the Order proposal shall apply, which will always be identical to the price in the Agreement. The Delivery Price or the conditions under which delivery is free of charge are also stated within the Order proposal.

2. The Total Price is stated including VAT and all fees stipulated by law.

3. We will require payment of the Total Price from you after the Agreement has been concluded and before the Goods are handed over. You may pay the Total Price in the following ways:
a) by bank transfer. We will send you the information for making the payment as part of the Order confirmation. In the case of payment by bank transfer, the Total Price is payable within 5 days;
b) online by card. In such a case, the payment is made through a payment gateway and is governed by the conditions of that payment gateway. In the case of online card payment, the Total Price is payable within 3 days;
c) cash on delivery. In such a case, payment is made upon delivery of the Goods against handover of the Goods. In the case of cash on delivery, the Total Price is payable upon receipt of the Goods;
d) in cash upon personal collection. Goods may be paid for in cash if collected at Our premises. In the case of payment in cash upon personal collection, the Total Price is payable upon receipt of the Goods.

4. The Invoice will be issued in electronic form after payment of the Total Price and will be sent to your e-mail address. The Invoice will also be physically enclosed with the Goods.

5. Title to the Goods passes to you only after you pay the Total Price and receive the Goods. In the case of payment by bank transfer, the Total Price is paid when credited to Our account; in other cases, it is paid at the moment the payment is made.

VI. DELIVERY OF GOODS, TRANSFER OF RISK OF DAMAGE TO THE ITEM

1. The Goods will be delivered to you by the method of your choice, and you may choose from the following options:
a) Personal collection;
b) Personal collection at pick-up points;
c) Delivery through transport companies.

2. Goods may only be delivered within the Czech Republic and the Slovak Republic. Austria and Germany are possible upon individual agreement with the customer.

3. The delivery time for the Goods always depends on their availability and on the selected method of delivery and payment. The expected delivery time of the Goods will be communicated to you in the Order confirmation. The time indicated on the e-shop is only indicative and may differ from the actual delivery time. In the case of personal collection at the premises, we will always inform you by e-mail of the possibility to collect the Goods.

4. Upon receipt of the Goods from the carrier, you are obliged to check the integrity of the packaging of the Goods and, in the event of any defects, immediately notify the carrier and Us of this fact. If there is damage to the packaging indicating unauthorized handling and access to the consignment, you are not obliged to accept the Goods from the carrier.

5. If you breach your obligation to accept the Goods, except in the cases under Article VI.4 of the Terms, this does not result in a breach of Our obligation to deliver the Goods to you. At the same time, your failure to accept the Goods does not constitute withdrawal from the Agreement between Us and You. However, in such a case We acquire the right to withdraw from the Agreement due to your material breach of the Agreement. If we decide to exercise this right, the withdrawal is effective on the day when we deliver such withdrawal to you. Withdrawal from the Agreement does not affect the claim for payment of the Delivery Price or any claim for damages, if such damages have arisen.

6. If, for reasons arising on your side, the Goods are delivered repeatedly or in a manner other than agreed in the Agreement, you are obliged to compensate Us for the costs associated with such repeated delivery. We will send you the payment details for payment of these costs to your e-mail address specified in the Agreement, and they are payable within 14 days of delivery of the e-mail.

7. The risk of damage to the Goods passes to you at the moment you receive them. If you do not receive the Goods, except in the cases under Article VI.4 of the Terms, the risk of damage to the Goods passes to you at the moment you had the opportunity to receive them, but for reasons on your side the receipt did not occur. The transfer of the risk of damage to the Goods means that from that moment you bear all consequences associated with the loss, destruction, damage or any devaluation of the Goods.

8. In the event that the Goods were not marked as in stock in the e-shop and an indicative period of availability was indicated, we will always inform you in the event of:
a) an extraordinary production outage of the Goods, while we will always communicate the new expected period of availability or information that it will not be possible to deliver the Goods;
b) a delay in the delivery of the Goods from Our supplier, while we will always communicate the new expected delivery period.

9. In the event that we are unable to deliver the Goods to you even within 30 days from the expiry of the delivery period of the Goods indicated in the Order confirmation, for any reason whatsoever, both We and You are entitled to withdraw from the Agreement.

VII. RIGHTS ARISING FROM DEFECTIVE PERFORMANCE

1. We guarantee that, at the time when the risk of damage to the Goods passes under Article VI.7 of the Terms, the Goods are free from defects, in particular that:
a) they have the properties agreed between Us and You, and if not expressly agreed, then such properties as stated by Us in the description of the Goods, or such properties as may be expected having regard to the nature of the Goods;
b) they are fit for the purposes stated by Us or for the purposes usual for Goods of that type;
c) they correspond in quality or workmanship to the agreed sample, if the quality or workmanship was determined according to a sample;
d) they are in an appropriate quantity and weight;
e) they comply with the requirements imposed on them by legal regulations;
f) they are not encumbered by third-party rights.

2. Rights and obligations concerning rights arising from defective performance are governed by the relevant generally binding legal regulations (in particular Sections 1914 to 1925, 2099 to 2117 and 2161 to 2174 of the Civil Code and Act No. 634/1992 Coll., on Consumer Protection, as amended).

3. If the Goods have a defect, i.e. in particular if any of the conditions under Article VII.1 are not met, you may notify Us of such defect and exercise rights arising from defective performance (i.e. complain about the Goods) by sending an e-mail or letter to our addresses stated in our identification details. For complaints, you may also use the model form provided by us, which forms Annex No. 1 to the Terms. When exercising a right arising from defective performance, it is necessary to choose how you wish the defect to be resolved, and you may not subsequently change this choice without our consent, except in the cases under Article 7.4. We will settle the complaint in accordance with the right arising from defective performance exercised by you. If you do not choose the method of resolving the defect, you have the rights stated in Article 7.5 even in situations where the defective performance constituted a material breach of the Agreement.

4. If the defective performance is a material breach of the Agreement, you have the following rights:
a) to remedy the defect by delivery of new defect-free Goods or delivery of the missing part of the Goods;
b) to remedy the defect by repair of the Goods;
c) to a reasonable discount from the Price;
d) to withdraw from the Agreement.

If you choose the solution under points a) or b) and We do not remedy the defect in this way within a reasonable period stated by Us, or We inform you that We will not remedy the defect in this way at all, you have the rights under points c) and d), even if you did not originally request them in the complaint. At the same time, if you choose removal of the defect by repair of the Goods and We find that the defect is irreparable, We will inform you of this and you may choose another method of remedying the defect.

5. If the defective performance is a non-material breach of the Agreement, you have the following rights:
a) to remedy the defect by delivery of new defect-free Goods or delivery of the missing part of the Goods;
b) to remedy the defect by repair of the Goods;
c) to a reasonable discount from the Price.

However, if we do not remedy the defect in time or refuse to remedy it, you become entitled to withdraw from the Agreement. You may also withdraw if you cannot properly use the Goods due to repeated occurrence of defects after repair of the Goods or due to a larger number of defects in the Goods.

6. In the event of both material and non-material breach, you may not withdraw from the Agreement or request delivery of a new item if you cannot return the Goods in the condition in which you received them. However, this does not apply in the following cases:
a) if the condition of the Goods changed as a result of an inspection for the purpose of discovering a defect;
b) if the Goods were used before the defect was discovered;
c) if the impossibility of returning the Goods in unchanged condition was not caused by your act or omission;
d) if, before the defect was discovered, you sold, consumed or altered the Goods during normal use; however, if this occurred only partially, you are obliged to return the part of the Goods that can be returned and in such a case you will not be refunded the part of the Price corresponding to your benefit from the use of that part of the Goods.

7. Within 3 days of receiving the complaint, we will confirm to your e-mail address that we have received the complaint, when we received it and the expected duration of processing the complaint. We will settle the complaint without undue delay, but no later than within 30 days of its receipt. The period may be extended by our mutual agreement. If the period expires in vain, you may withdraw from the Agreement.

8. We will inform you about the settlement of the complaint by e-mail. If the complaint is justified, you are entitled to reimbursement of reasonably incurred costs. You are obliged to prove these costs, e.g. by receipts or confirmations of delivery price. If the defect was remedied by delivery of new Goods, you are obliged to return the original Goods to Us, but we bear the costs of such return.

9. If you are an entrepreneur, you are obliged to notify and specify the defect without undue delay after you could have discovered it, but no later than within three days of receipt of the Goods.

10. If you are a consumer, you have the right to exercise rights arising from defective performance in relation to a defect that occurs in consumer Goods within 24 months of receipt of the Goods.

11. The provisions concerning rights arising from defects do not apply in the case of:
a) Goods sold at a lower Price, for a defect for which the lower Price was agreed;
b) wear and tear of the Goods caused by their usual use;
c) used Goods, for a defect corresponding to the degree of use or wear and tear that the Goods had when you received them;
d) if this follows from the nature of the Goods.

VIII. WITHDRAWAL FROM THE AGREEMENT

1. The consumer has the right to withdraw from the purchase agreement within 14 days from the date of receipt of the Goods, without giving any reason, unless the legal regulation provides otherwise.

2. For withdrawal from the Agreement, the Buyer may use the model withdrawal form available on the e-shop.

3. In the event of withdrawal from the Agreement, we will return to the Buyer all received funds without undue delay, no later than within 14 days from withdrawal from the Agreement, in the same way in which we received them, unless otherwise agreed.

4. We are not obliged to return the funds before the Buyer returns the Goods to us or proves that he/she has sent them back.

5. The Buyer bears the costs associated with returning the Goods, unless the legal regulation provides otherwise.

IX. OUT-OF-COURT DISPUTE RESOLUTION

The Czech Trade Inspection Authority, with its registered office at Štěpánská 567/15, 120 00 Prague 2, Company ID No.: 000 20 869, website: https://adr.coi.cz, is competent for the out-of-court settlement of consumer disputes arising from the purchase agreement.

The consumer may also use the online dispute resolution platform established by the European Commission at https://ec.europa.eu/consumers/odr/.

X. CONSUMER REVIEWS

Customer reviews and ratings may be published on the e-shop through third-party services, in particular Heureka, Shoptet and Zboží.cz.

Reviews displayed through these services are obtained and processed according to the rules of the relevant operators of these systems. Verification of whether the review comes from a customer who has actually made a purchase from the Seller is carried out according to the mechanisms of the given service, in particular on the basis of a link to a completed order, a post-purchase satisfaction questionnaire or another verification procedure of the rating platform operator.

The Seller does not interfere with the content of reviews except in cases where this is necessary under legal regulations, the rules of the relevant platform or for the protection of the rights of third parties.

Further information on the method of review verification may be stated directly with the individual rating services or on the websites of their operators.

XI. FINAL PROVISIONS

1. All written correspondence between Us and You takes place by e-mail, unless stated otherwise.

2. If the relationship established by the Agreement contains an international element, it is agreed that the relationship is governed by Czech law. This does not affect the rights of the consumer arising from generally binding legal regulations.

3. If any provision of the Terms is invalid or ineffective, a provision shall take effect in its place, the meaning of which comes as close as possible to the invalid provision.

4. These Terms become effective on 1 November 2025.