Terms and Conditions

These General Terms and Conditions (“Terms”) of plasticwargaming s.r.o., with registered office at Nové sady 988/2 Brno 602 00, ID No. 23814519, VAT ID CZ23814519 registered in the Commercial Register under File No. 128672, Section 1C, maintained by the Regional Court in Brno, establishment at Anenská 7/7, Brno 602 00, email info@plasticwargaming.com, phone number +420 720 339 904 („We” or „Seller”) govern, in accordance with Section 1751 (1) of Act No. 89/2012 Coll., Civil Code, as amended („Civil Code“), the mutual rights and obligations between You, as the buyer, and Us, as the seller, arising in connection with or based on a purchase agreement („Contract“) concluded through the E-shop on the website www.plasticwargaming.com

The Seller offers a wide range of products from the world of Warhammer and other fantasy games – from miniatures and gaming accessories to paints, brushes, and modeling equipment.

All information regarding the processing of your personal data is contained in the Privacy Policy.

The provisions of these Terms are an integral part of the Contract. The Contract and Terms are drawn up in the Czech language. We may unilaterally change or supplement the wording of the Terms. This provision does not affect rights and obligations arising during the period of effectiveness of the previous version of the Terms.

As you may know, we communicate primarily remotely. Therefore, remote communication means are used for our Contract, allowing us to agree without our and your physical presence, and the Contract is thus concluded in a distance manner in the E-shop environment via the website interface („E-shop web interface“).

If any part of the Terms contradicts what we agreed upon during your purchase process, that specific agreement shall take precedence over the Terms.

Legal relations established by the purchase agreement are governed by Czech law, particularly Act No. 89/2012 Coll., Civil Code. If the buyer is a consumer, consumer protection provisions of the Civil Code also apply (consumer being any person acting outside the scope of their business or profession).

These Terms do not apply if the person intending to purchase Goods from the Seller is a legal entity or a person acting within the scope of their business or professional activity.

I. DEFINITIONS

1. Price is the financial amount you will pay for the Goods;

2. Shipping Cost is the amount you will pay for delivery, including packaging;

3. Total Price is the sum of the Price and Shipping Cost;

4. VAT is the value-added tax according to applicable law;

5. Invoice is the tax document issued for the Total Price;

6. Order is your irrevocable proposal to conclude a Contract for the purchase of Goods with Us;

7. User Account is an account established based on data provided by you, allowing the storage of data and history of orders and Contracts;

8. You are the person purchasing on our E-shop, legally referred to as the buyer;

9. Goods are everything you can buy on the E-shop.

II. GENERAL PROVISIONS

1. Purchase of Goods is only possible through the E-shop web interface.

2. You are obliged to provide correct and truthful information. We consider the information provided during the order as correct.

III. CONCLUSION OF THE CONTRACT

1. The Contract can only be concluded in the Czech language.

2. The Contract is concluded remotely via the E-shop. You bear the costs of using remote communication means (e.g., internet connection). These costs do not differ from the standard rates you pay for such services.

3. To conclude the Contract, you must create an Order proposal on the E-shop including info about Goods, Price, Shipping, and your contact details (name, surname, address, phone, email).

4. By clicking the "Order binding to payment" button, you create the Order. You must confirm your agreement with these Terms beforehand via the checkbox.

5. We will confirm your Order via email. The Contract is concluded upon our confirmation.

6. If the Goods are unavailable or if there is an obvious error in the Price, we are not obliged to deliver the Goods and will contact you with an alternative offer.

7. If an obviously incorrect Price is listed (e.g., missing zero), we are not obliged to deliver the Goods even if the Order was confirmed. We will contact you to offer a new Contract.

IV. USER ACCOUNT

1. You can access your User Account after registration. You must keep your access data confidential.

2. We may delete your User Account if it has not been used for more than 3 years or if you breach your obligations.

V. PAYMENT TERMS

1. Payment can be made by Bank transfer (5-day maturity), Card online (3-day maturity), Cash on delivery, or Cash in person.

2. Ownership of the Goods passes to you only after the Total Price is paid and the Goods are received.

3. The Invoice will be issued electronically after payment and physically attached to the Goods.

VI. DELIVERY

1. Delivery options: Personal pickup, pickup points, or courier services within the Czech and Slovak Republics. Other countries by agreement.

2. Upon receipt from the carrier, check the packaging. If damaged, you are not obliged to accept the Goods.

3. If you fail to accept the Goods, we have the right to withdraw from the Contract. Risk of damage passes to you at the moment you receive the Goods (or should have received them).

VII. WARRANTY AND CLAIMS

1. We guarantee that the Goods are free of defects upon delivery, have the agreed properties, and comply with legal requirements.

2. Complaints can be sent via email or post. If the defect is a material breach of contract, you have the right to: removal of defect by new Goods, repair, discount, or withdrawal from the Contract.

3. We will settle the complaint within 30 days. Consumers have the right to claim defects within 24 months of receipt.