Returns and complaints
No Stress, We’ve Got You!
We understand that sometimes a product can let you down. But no stress – we’re here to resolve it quickly and hassle-free.
We know this section isn’t the most exciting. But hey, sometimes a new product just isn’t the right fit. Stay calm! Returns or claims with us are never a battle, just a smooth process. Let’s see how it works.
Hassle-Free Claims – First Steps
- Let us know right away if something’s wrong!
Just email reklamace@wargamming.com with your order number and a short description. You can attach photos or videos – it helps us solve it faster 😉.
- Photos and videos made easy
You can reduce photo size to save space, and send videos as links (Google Drive, Dropbox, etc.). This speeds up processing ⚡.
- Stress-free form
Fill in our simple form and attach it to the package – no unnecessary steps. The more accurate you are, the faster we resolve your claim.
Download Claim Form - Pack and send it to us
Once we receive the package, we start action: replacement, repair, or refund – always fair.
Tip: The sooner you send photos or video links, the faster your claim will be processed and you can get back to gaming.
Tips for Fast Processing
- Take photos like a pro
Shoot the problem from different angles to show every detail. Add several shots to avoid guessing.
- Check upon delivery
When receiving the package from the courier, inspect it. If heavily damaged, do not accept it and write a damage report. Saves you a lot of trouble.
- Stress-free form
Fill in our simple form and attach it to the package – the more accurate, the faster we handle your claim.
Download Claim Form - Prepare all documents
Make sure you have your order number, invoice, and any email confirmations. Complete documentation speeds up processing.
Tip: The sooner you send all details (photos, report, documents), the faster your claim will be resolved 😄.
Frequently Asked Questions
- How long does it take to process a claim?
Usually within 30 days from receiving the package. The faster you send photos and documents, the quicker the process.
- What if the product can’t be repaired?
We offer a replacement or refund – always fair and hassle-free. 😉
- Who pays for shipping?
Costs are covered by the customer, but after processing we’ll send a new product or refund. Fair for everyone!
- Can I claim a gift?
Yes, if it’s complete and unused. We handle it quickly and without complications.
- What if the item arrives damaged?
Contact us immediately, send the form and photos. If necessary, create a report with the courier. We resolve it quickly!
- How to track my claim?
Keep the claim confirmation and order number. For questions, email us – we’ll help and speed up the process.
- Most common mistake by customers?
Sending a package without the form or with a damaged package. Mark the shipment clearly “Claim” and attach everything – saves time and nerves.
Things to Watch Out For
- Don’t send the package without the form
The form is key! Without it, processing slows down. We provide a simple, clear, fast form.
- Don’t use a damaged package
Original or secure packaging protects the product. Damaged packaging = higher risk of further damage.
- Include all product parts and invoice
Without all parts and documents, claims are complicated. Prepare everything in advance to save time and nerves!
- Photos and videos help
Documentation – photos from different angles or a short video – speeds up processing.
- Check upon delivery
If the package is heavily damaged, do not accept it and write a report with the courier. Saves time and trouble.
Need help or have questions? We’re here for you 🙂
Contact Us