Everything you need to know

Everything You Need to Know in One Place

Click, expand, and decide. Whether you're a beginner or a veteran.


 

NEWS & PREORDERS & OUR SPECIAL BUNDLES
  • Do you have new releases in stock the day after they come out?

    Want to be among the first to unbox the hottest new releases? As soon as GW launches something, we order it right away so you can grab your minis before anyone else. Order today, play tomorrow!

  • How does preorder work?

    Preorder = your guarantee! GW releases limited batches, and you can reserve your piece before launch. Stock is always limited — first come, first served!

  • Our bundles for beginners and advanced players

    Complete starter sets – miniatures, rules, dice, paints, and brushes. Save compared to buying individually. Expansion sets for experienced players – more fun for less money.

SHOPPING & AVAILABILITY
SHIPPING & PAYMENT
  • When will my package arrive?

    Once your payment is confirmed (or you select cash on delivery), your package leaves our workshop and heads your way. We pack carefully so it arrives in perfect condition – whether you choose home delivery, a pickup point, or a parcel locker. You’ll be building and playing in no time!

  • How can I pay?

    Convenient and secure options – card, bank transfer, or online wallet. Choose what suits you best and get ready to play!

  • Can I change my order details after confirmation?

    If we haven’t handed your package to the carrier yet, we can update or cancel your order – just send us a message. IMPORTANT – always include your order number!

  • Do I need to be home to receive my package?

    It depends on the courier. You can usually choose delivery to your address, a pickup point, or a parcel locker – whichever suits you best.

RETURNS & COMPLAINTS
  • Satisfaction Guarantee:

    If you’re not happy, we’ll make it right. We respond to every email within 24 hours.

  • What if my package arrives damaged?

    If your parcel arrives damaged, send us a photo – we’ll quickly arrange a replacement, refund, or fix. For safety, we recommend:

    • Take a photo of the parcel while the courier is still there.
    • If damage is significant, have a report written with the courier.
    • If the package is heavily damaged, don’t accept it.
  • Product Complaint

    Found a defect on your miniature? Don’t worry! Send us your order number and a photo – we’ll sort it out fast: replacement, repair, or refund.

  • Return within 14 days

    Not satisfied? Email us first with your order number – we’ll guide you through the process. Then pack and send the item back as instructed. You’ll get your money back within 14 days – quick, safe, and hassle-free.

PAINTING & BUILDING
RULES & GAME ACCESSORIES
UNEXPECTED QUESTIONS
  • Can I have a base without a miniature?

    You can – but it’s like a display case without a model. If you have a special reason, just tell us.

  • What if a miniature reminds me of someone I don’t like?

    Repaint it, change the colors, swap the weapon – and you’ve got a new character.

  • Can I paint with nail polish?

    Technically yes, but we don’t recommend it. Special model paints last longer and look better.

  • What if the model I want is no longer made by GW?

    We’ll try to help – we have contacts, archived kits, and tips on where to look.

  • The cat ate part of my model?

    Send us a picture – we’ll see if we’re saving the model... or the cat.

  • Can I mix parts from different sets?

    Absolutely – it’s called kitbashing. It’s a popular way to make your model unique.

  • If I mess up my paint job, can it be fixed?

    Yes – you can strip the paint using special solutions. We’ll be happy to advise how.

  • How long does a painted miniature last?

    With proper varnishing, for years. Without protection, the paint will fade over time.

 

 

 

Dear customers,

 

Welcome to the new PlasticWargaming.com website! The website is still in the preparatory phase of launch!

 

We are preparing a new website for you, which will be full of all kinds of figures and accessories for Warhammer, Pokemon, card and board games, and much more! The official launch will take place in December this year.

 

We are also preparing a brick-and-mortar store, which will be available during December (the exact date will be determined later) at Anenská 7 Brno. It will not only be a store, but also a place where you can play Warhammer, other board games, and card games, or just sit down and enjoy something good from our menu.

 

We look forward to seeing you and working with you!

 

The PlasticWargaming.com team