Customer support:info@plasticwargaming.com
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    Contact us

    Contact

    We’re here for you — whether you need help choosing products, resolving an order, handling a return or claim, or simply want to visit us in person at our store in Brno.

    Get in touch in the way that suits you best

    We don’t want to be an anonymous e-shop where you have no idea who you’re actually contacting. At PlasticWargaming, you’ll find clear contact details based on what you need — store, e-shop, orders, claims, and invoicing.

    If you’re not sure who to contact, just write or call us. We’ll help you quickly, personally, and without unnecessary handoffs between departments.

    Send an e-mail Call the store
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    Store in Brno

    Anenská 7, Brno
    View store

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    Phone support

    The store and e-shop each have their own contact, depending on what you need help with.

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    E-mail support

    We have separate contacts for orders, claims, and invoicing.

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    Easy navigation

    Below you’ll find everything clearly organized by situation, not just one long list.

    Who should you write or call?

    Choose the contact based on what you need. That way, your message goes directly to the person responsible for it.

    Store & in-person visits

    PlasticWargaming Store (Brno)

    E-shop & orders

    E-shop and online orders

    Contact e-mails at a glance

    If you want to write directly to the right place, use one of these e-mail addresses.

    Billing details & business location

    Billing details

    • Company: PlasticWargaming s.r.o.
    • Registered office: Nové sady 988/2, 602 00 Brno
    • Company ID: 23814519
    • VAT ID: CZ23814519
    • CZK account: 6757838339/0800
    • EUR account: 2200026263/0800

    Store address

    What do we most often help with?

    Product selection We’ll help you choose an army, paints, tools, and the right way to get started.
    Orders We can help with availability, order status, and in-store pickup.
    Claims and returns If something needs to be resolved, we’ll direct you straight to the right contact.

    Have a question? Get in touch.

    Call us, write to us, or stop by the store in person. We’re here for you every day, and we’d rather resolve things quickly and personally than leave anything unclear.

    Write to info@plasticwargaming.com